Billing Questions

Primary Care/Urgent Care – Insurance & Billing FAQs

Fountain Hills Emergency Room and Medical Center honors all in-network deductibles and coinsurance. You’ll never pay more than your in-network rate, regardless of your insurance provider. Our goal is to reduce financial barriers to quality care as much as possible. If you are tired of dealing with deductibles and coinsurance, the Instinctive Health Pass program can help!
We accept most major insurance plans, including Medicare, Blue Cross Blue Shield, UnitedHealthcare, Cigna, Aetna, and many others. To confirm your coverage, please call (602)671-7990 before your visit.
At Fountain Hills Emergency Room and Medical Center, we provide transparent, patient-first billing. All statements are detailed and easy to understand. You’ll never receive surprise charges or hidden fees for covered services
Yes. We work with Workers’ Compensation insurance providers to ensure injured employees receive timely evaluation and treatment, along with complete documentation for employer and insurer communication.
We believe every one deserves care. Fountain Hills Emergency Room and Medical Center offers affordable self-pay rates and a High Deductible Hardship Discount Program for uninsured or under-insured patients. Contact our billing team for more details.
Yes, you can conveniently pay your bill online through our secure Patient Portal, available 24/7. It also allows you to view statements, lab results, and visit summaries.

Emergency Room – Insurance & Billing FAQs

FountainHills Emergency Room and Medical Center never balances bills, even for out-of-network patients. We honor all in-network benefits, ensuring full coverage for both emergency and observation services. If you are tired of dealing with deductibles and coinsurance, the Instinctive Health Pass program can help!

You’ll receive an Explanation of Benefits(EOB) from your insurance company, not a bill. Once your insurer processes the claim, we’ll send a clear, itemized statement (if applicable).

An EOB is a summary from your insurance company showing what services were covered and paid. It is not a bill, just a record of how your insurance processed your visit.
Yes, our Emergency Department provides immediate care for work-related injuries and coordinates all necessary documentation for Workers’ Compensation claims.
Absolutely. Fountain Hills Emergency Room and Medical Center welcomes all patients, insured or not. We provide affordable self-pay options and a Financial Assistance Program to help manage medical costs.
Please call our billing department at (480) 339-4825. Our team will gladly review your statement, explain all charges, and ensure your insurance coverage is properly applied.

Yes. Our Emergency Room in Fountain Hills is open 24 hours a day, 7 days a week, providing immediate treatment for adults and children.

Billing Questions

You’ll receive your bill by mail or email once all insurance claims have been processed. Each statement includes the services provided, insurance payments, and any remaining patient responsibility for easy review.

If you have any billing questions or don’t understand your statement, our billing specialists are happy to help. Please contact our team directly at (480) 339-4825, and we’ll review your charges, payments, and insurance coverage in detail.

We accept major credit and debit cards, HSA/FSA accounts, checks, and cash payments. You can also pay securely online through our Patient Portal for added convenience.

We believe everyone deserves access to care. That’s why Fountain Hills Emergency Room and Medical Center offers self-pay discounts and a High Deductible Hardship Program to help reduce out-of-pocket costs. If you would like to not have to deal with deductibles at all, consider joining the Instinctive Health Pass program.

For insured patients, applicable copays or deductibles may be collected during check-in. Uninsured or self-pay patients can make partial or full payments at the time of service, based on their treatment plan and financial program eligibility

If you have any questions or need help understanding your Explanation of Benefits (EOB) or billing statement from Fountain Hills Emergency Room and Medical Center, our billing team is here to help. Please contact us directly at (480) 339-4825, and we’ll gladly review your statement, explain your charges, and ensure your insurance benefits are applied correctly.

We’re Here to Help — 24/7

Find Us

Fountain Hills Emergency Room and Medical Center
9700 N. Saguaro Boulevard
Fountain Hills, AZ 85268
Conveniently located to serve Fountain Hills and surrounding areas with 24/7 emergency care.

Emergency: (602) 671-7990
Medical Clinic/Urgent Care Appointments:
(602) 671-7981

Patient Portal

Access your lab results, visit summaries, and prescriptions anytime through our secure online Patient Portal. Need help registering? Contact our team, we’ll guide you step by step.

Billing Questions

Forquestionsabout your Explanation of Benefits (EOB) or billing statement, contact our billing specialists directly at (480) 339-4825. We’recommitted to clear communication, no balance billing, and full support for every patient.

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About Us

At Fountain Hills Emergency Room and Medical Center, we provide 24/7 emergency care focused on compassion, comfort, and quick recovery. Our board-certified ER physicians and medical team deliver trusted, patient-forward healthcare for Fountain Hills, Rio Verde, Scottsdale, and surrounding communities.

Location

Location